delivering the national programme

• "The trust is one of the first in the country to have developed an electronic patient record which supports performance monitoring, clinical governance and healthcare delivery. This is exemplary practice as the EPR is being used as a basis for improving standards and centring care around service user's needs. Investment in this technology is visionary and pioneering." "In really serious situations of clinical safety, when people need to make a major decision we have been able to use conference calls, with data provided by RiO. As everyone involved has access to the same information on screen, they can discuss cases over the phone without leaving their home base. The improvements, both in quicker and better decision making, and in saving clinicians' time, have been significant." "For me the best thing is that as a doctor I feel my notes are more secure than they were before. It's more convenient and you can see all the past notes. It's a very good system. We don't have to chase notes and it is more time efficient." "RiO has certainly enabled records to move more easily across boroughs and it has improved multi-disciplinary team working. RiO gives clinicians real time updates." "RiO has been extremely well received by the PCT. It replaces several outdated legacy systems including ones that were paper based, making it much simpler and faster for our Clinicians and their managers to access data across care settings and manage their workloads, enabling the delivery of more integrated and co-ordinated care." "It is helping clinicians to provide the best care to our patients by giving them the information they need at their fingertips, when and where they need it. The true beneficiaries of this project are patients and it is heartening that these advances are taking place in the mental health sector which is so often at the back of the queue." "The new system is especially useful in cases where many health professionals are involved, for instance in eating disorders. Each patient works with at least a psychiatrist, dietician and family therapist. Sometimes it's very difficult for us all to catch up and see how patients are progressing. Getting hold of the most up-to-date information from each member of the care team is straight forward." "The new systems are all about making life simpler - simpler for NHS staff to access patient data which is in the right place at the right time, and simpler for patients to deal with a more efficient NHS. These London mental health trusts now have a modern IT system to support key clinical services. This is a continuing process which will improve patient care and allow the clinicians working for the trusts to work in a more efficient way."